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FAQ

We strive to make your shopping experience at The Eco Abode as effortless as possible, but we understand that you may have some questions.

Where is my order?

This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order.

What is my tracking number?

Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

What currency do you use?

We price all our items in ONLY USD.

My Item Arrived Damaged

We do ship every item with extra padding and care. Despite this, our customers report that around 1 in 2000 products arrives damaged due to unforeseen circumstances.

If this happens to you, please contact support with:

  • Your order number
  • A picture of the damaged product

We'll be happy to replace your damaged product free of charge, shipping included

Any more questions?

If we still haven't managed to answer your question please feel free to contact us at info@theecoabode.com and we'll get back to within 24hrs :)